❌ Cancellation Policy
Last updated: June 1, 2026
Quick Summary: Orders can be cancelled within 2 minutes of placement for a full refund. After 2 minutes, cancellation may not be possible once the seller has started preparing the order.
1. Order Cancellation by Customer
Customers can cancel their order under the following conditions:
- Within 2 minutes of order placement: Full cancellation allowed — 100% refund processed automatically.
- After 2 minutes: Cancellation may not be possible if the seller has already accepted and started preparing the order.
- After dispatch: Orders cannot be cancelled once they are out for delivery.
2. How to Cancel an Order
- Open the Gramito app on your Android phone.
- Go to My Orders section.
- Select the order you wish to cancel.
- Tap "Cancel Order" — this option is available within 2 minutes of placing the order.
- Select a cancellation reason and confirm.
If the cancel button is not visible, please contact our support immediately at support@gramito.in.
3. Cancellation by Gramito / Seller
In certain situations, Gramito or the seller may cancel the order:
- Item is out of stock or unavailable
- Delivery address is outside our serviceable area
- Seller is temporarily closed or unavailable
- Fraudulent or suspicious activity detected
- Technical issues preventing order fulfillment
In all such cases, you will receive a full refund and be notified via the app and SMS.
4. Cancellation & Refund Timeline
| Scenario |
Cancellation Allowed? |
Refund |
| Within 2 minutes of order |
✅ Yes |
100% — within 5-7 business days |
| After 2 minutes (order being prepared) |
⚠️ May not be possible |
Case-by-case basis |
| Order out for delivery |
❌ No |
Not applicable |
| Cancelled by Gramito/Seller |
Automatic |
100% — within 5-7 business days |
5. Refund Method for Cancelled Orders
- UPI / Credit / Debit Card payments: Refund credited to original payment method within 5-7 business days.
- Gramito Wallet: Instant refund to Gramito wallet balance.
- Cash on Delivery: No charge is collected; order is simply cancelled.
6. Partial Cancellations
If some items in your order are unavailable, the seller may fulfil the order partially. In such cases:
- You will be notified before delivery.
- Refund for the unavailable items will be processed automatically.
- You may choose to cancel the entire order if you prefer.
7. Repeated Cancellations
Note: Repeatedly cancelling orders after placement may result in temporary restrictions on your Gramito account. This helps us maintain service quality for all customers and sellers.
8. Contact Us
For any cancellation-related queries, please reach out:
Our support team is available 24/7 to assist you.