📄 Terms & Conditions
Last updated: June 1, 2026
Welcome to Gramito. By downloading, accessing, or using the Gramito mobile application and services, you agree to be bound by these Terms & Conditions. Please read them carefully.
1. About Gramito
Gramito is a hyperlocal grocery and daily essentials delivery marketplace that connects customers with local sellers/stores for home delivery. We operate as a technology platform and service provider.
2. Eligibility
You must be at least 18 years of age to use our services. By using Gramito, you confirm that you are 18 or older and have the legal capacity to enter into agreements.
3. User Account
- You must register with a valid Indian mobile number
- You are responsible for maintaining account security
- You must provide accurate and complete information
- One account per person is allowed
4. Orders & Pricing
- All prices are listed in Indian Rupees (INR) including applicable taxes
- Prices may vary based on market conditions and seller pricing
- Delivery charges may apply based on order value and location
- Orders above ₹199 may qualify for free delivery
- We reserve the right to refuse or cancel orders at our discretion
5. Payment Terms
- We accept UPI (PhonePe, GPay, Paytm, BHIM), Credit/Debit Cards, and Cash on Delivery
- Payments are processed securely through PhonePe Payment Gateway
- All transactions are in Indian Rupees (INR)
- Successful payment constitutes acceptance of the order
6. Delivery
- Delivery times are estimates and may vary based on demand, weather, and other factors
- We deliver within serviceable areas only
- Customer must be available to receive the order at the specified address
- Gramito is not responsible for delays beyond our control
7. Cancellation & Refund Policy
- Orders can be cancelled within 2 minutes of placement through the app
- After 2 minutes, cancellation may not be possible if order preparation has started
- Refunds for cancelled orders will be processed within 5-7 business days
- Refunds are credited to the original payment method or Gramito wallet
- For damaged or wrong items, contact support within 24 hours of delivery
8. Product Quality
- We strive to provide fresh and quality products
- Product descriptions and images are for reference only
- Actual products may vary slightly from images
- For quality complaints, contact support@gramito.in within 24 hours
9. Prohibited Activities
Users must not:
- Provide false information or impersonate others
- Use the platform for any illegal purpose
- Attempt to manipulate pricing or promotions fraudulently
- Misuse promotional codes or referral systems
10. Intellectual Property
All content on the Gramito app and website including logos, text, images and software is the property of Gramito and is protected by applicable intellectual property laws.
11. Limitation of Liability
Gramito's liability is limited to the value of the order placed. We are not liable for indirect, incidental, or consequential damages arising from use of our services.
12. Governing Law
These terms are governed by the laws of India. Any disputes shall be subject to the exclusive jurisdiction of courts in India.
13. Changes to Terms
We reserve the right to modify these terms at any time. Continued use of the app after changes constitutes acceptance of the new terms.
14. Grievance Officer
In accordance with the Information Technology Act, 2000 and Consumer Protection (E-Commerce) Rules, 2020, the Grievance Officer details are:
- Name: Grievance Officer, Gramito
- Email: grievance@gramito.in
- Address: Gramito, India
- Response Time: Complaints acknowledged within 48 hours, resolved within 30 days.
15. Contact Us
For questions about these Terms & Conditions: