💰 Refund Policy
Last updated: June 1, 2026
Quick Summary: We offer full refunds for cancelled orders, damaged items, or wrong deliveries. Refunds are processed within 5-7 business days.
1. Cancellation & Refund
- Cancel within 2 minutes of placing order — full refund
- After 2 minutes — cancellation may not be possible
- If we cancel your order — full refund automatically processed
2. Wrong or Damaged Items
- Report within 24 hours of delivery via app or email
- Photo proof may be required
- Full refund or replacement offered
3. Refund Timeline
- UPI/Card payments: 5-7 business days to original payment method
- Gramito Wallet: Instant credit
- Cash on Delivery: Credited to Gramito wallet
4. Non-Refundable Cases
- Order already delivered and accepted by customer
- Perishable items after delivery (unless damaged)
- Cancellation after order is out for delivery
5. Contact for Refunds
📧 support@gramito.in
Mention your Order ID and reason for refund request.